Introduction

This policy outlines the terms for returns, refunds, cancellations, and replacements.

Order Cancellation

• Orders can be cancelled within 24 hours of confirmation.
• After 24 hours, cancellation may not be accepted.
• Customized orders cannot be cancelled once production begins.

Returns Eligibility

Returns are accepted only if:

• Product is damaged during delivery
• Manufacturing defect is found
• Incorrect item is delivered

Customers must report issues within 24–48 hours with proof.

Non-Returnable Items

• Customized furniture
• Used or damaged products (not reported on time)
• Products altered by third parties

Refund Policy

• Refunds are processed only after inspection and approval.
• Timeline: 5–10 working days
• Refund mode: original payment method or bank transfer

Replacement Policy

• Priority is given to repair or replacement.
• Replacement timelines depend on product type and availability.

Advance Payments

• Advance payments for customized orders are non-refundable once work begins.

Delivery Damage

• Customers must inspect items at delivery.
• Report any visible damage immediately before installation.

Shipping Charges

• Shipping/handling charges (if any) are non-refundable.

Exceptions

Refunds may be denied if:

• Damage is due to misuse
• Product is not in original condition
• Claim is made after the allowed time

Contact for Returns & Refunds

📞 Phone/WhatsApp: [Your Number]
📧 Email: info@allcraftfurniture.com